Track My Order

Track Your Order

We're excited that your order is on its way! Tracking your package is easy, and we're here to help you every step of the way.

How to Track Your Order

Step 1: Check Your Confirmation Email
Once your order ships, you'll receive an email confirmation with your tracking number and a direct link to track your package. This email will be sent to the address you used during checkout. Be sure to check your spam or junk folder if you don't see it in your inbox.

Step 2: Use Your Tracking Number
If you prefer to track directly on the carrier's website, simply copy your tracking number from the confirmation email and paste it into the tracking section of your carrier's website (USPS, UPS, FedEx, DHL, etc.). This will give you the most up-to-date information about your package's location and estimated delivery date.

Expected Delivery Times

United States: 7-14 business days
International Orders: 15-30 business days

Please note that delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances. We appreciate your patience as your order makes its way to you!

Tracking Not Updated?

Don't worry if your tracking information hasn't updated in the first 24-48 hours after shipment. Sometimes it takes time for the carrier to scan packages at each checkpoint.

If your tracking hasn't updated for 5 or more days, this could be due to:

  • Delays at customs (for international orders)
  • High shipping volumes during busy periods
  • Weather-related delays
  • Package being in transit between scanning locations

In most cases, your package is still moving through the shipping network and will update soon.

Need Help?

If your package appears to be significantly overdue or you have concerns about your delivery, we're here to help!

Contact our support team if:

  • Your US order hasn't arrived after 21 days
  • Your international order hasn't arrived after 45 days
  • Your tracking shows "delivered" but you haven't received your package
  • You have any other shipping concerns

Get in Touch:
Email us at support@kelviroxa.com with your order number and tracking information. We typically respond within 24 hours and will work with you and the carrier to resolve any delivery issues.

Your Satisfaction is Our Priority

At kelviroxa, we want you to have a smooth and worry-free shopping experience. If there's ever an issue with your order or delivery, we'll make it right. Thank you for choosing us for your purchase!